1. General Safety

• Use eSeller.lk only for lawful purposes.
• Provide accurate and truthful information when creating an account or advertisement.
• Do not impersonate another person, business, organization, or brand.
• Do not use the platform to deceive, threaten, harass, or defraud others.
• Do not upload misleading, fraudulent, offensive, illegal, or harmful content.
• Keep your account login details confidential.
• Report suspicious activity to eSeller.lk immediately.

2. Classified Ads Safety

When buying or selling through the Classified Ads Hub:

• Carefully check the seller, product, price, condition, and relevant details before making a decision.
• Do not send money solely because an advertisement appears attractive or urgent.
• Be cautious of unusually low prices, fake offers, advance-payment requests, and pressure to complete transactions quickly.
• Where possible, meet in a safe public location when dealing with individuals.
• Inspect products before completing a transaction where appropriate.
• Never share passwords, OTPs, PINs, banking credentials, or other confidential security information with another user.
• Do not use eSeller.lk to advertise stolen, counterfeit, prohibited, illegal, or unsafe goods.

3. Products & Services Safety

Sellers and service providers are responsible for ensuring that their listings are accurate and comply with applicable laws and regulations.

• Check product descriptions and service details carefully.
• Verify prices, warranties, guarantees, delivery arrangements, and return conditions before purchasing.
• Ask questions before making a purchase if important information is unclear.
• Report misleading advertisements, unsafe products, or suspicious sellers.
• Do not purchase products or services that appear illegal, dangerous, counterfeit, or otherwise prohibited.

Consumer protection principles include the right to safety and the right to receive information needed to make informed choices.

4. Skills Workers Hub Safety

• Review the worker's profile, skills, experience, and available information.
• Clearly discuss the scope of work, estimated cost, timeline, and payment terms before starting.
• Do not provide unnecessary personal information.
• For work taking place at your home or business, use reasonable precautions and verify the service provider where appropriate.

• Provide accurate information about your skills, qualifications, experience, and services.
• Do not claim qualifications or certifications that you do not possess.
• Clearly communicate prices, work requirements, timelines, and conditions.
• Do not request unnecessary sensitive information from customers.

5. Payments & Financial Safety

eSeller.lk users should exercise caution when making payments.

• Never share your OTP, password, PIN, card security code, or online banking credentials.
• Verify payment details before transferring money.
• Be cautious of requests for payments through unusual or unrelated channels.
• Keep payment confirmations and transaction records.
• Do not trust screenshots alone as proof of payment.
• Report suspected payment fraud immediately.

6. Personal Data & Privacy

Users should protect their personal information when communicating through the platform. Avoid publicly posting:

• National identity card numbers or Passport numbers
• Bank account credentials, Credit/debit card details
• Passwords or OTPs
• Private addresses where unnecessary
• Other sensitive personal information

eSeller.lk should collect and process personal data responsibly, transparently, and only for legitimate purposes, with appropriate safeguards. Sri Lanka's Personal Data Protection Act provides rights and obligations relating to the processing and protection of personal data.

For more information, please refer to our Privacy Policy.

7. Prohibited Advertisements & Activities

Users must not use eSeller.lk to promote or facilitate:

• Illegal goods or services, stolen property, or counterfeit goods
• Fraudulent schemes, fake documents, or fake identities
• Weapons or other prohibited items, dangerous or unlawful substances
• Financial scams, pyramid, or fraudulent investment schemes
• Malware, hacking, or other cybercrime
• Harassment, threats, or hate-based abuse
• Sexually exploitative or illegal content
• Any activity prohibited by applicable Sri Lankan law

eSeller.lk reserves the right to remove content or restrict accounts that violate our policies or applicable law.

8. Earn With Us – Important Safety Notice

The Earn With Us section is intended to provide legitimate opportunities within the eSeller.lk ecosystem. Users should:

• Understand the earning model before participating.
• Review applicable terms, eligibility requirements, commissions, fees, and payment conditions.
• Never pay money to another person solely because they promise guaranteed income.
• Be cautious of anyone falsely claiming to represent eSeller.lk.
• Do not make misleading income claims when promoting eSeller.lk.

No income or earning result should be considered guaranteed unless expressly stated in the applicable official terms.

9. Beware of Scams & Fake Representatives

Fraudsters may impersonate online marketplaces, employees, agents, sellers, or service providers. Be cautious if someone:

• Requests your password or OTP.
• Claims you have won a prize and asks for a payment.
• Requests an urgent bank transfer.
• Offers guaranteed high returns or income.
• Sends suspicious links.
• Asks you to move a transaction outside the platform without a legitimate reason.

When in doubt, contact eSeller.lk through our official communication channels.

10. Reporting Suspicious Content

If you believe an advertisement, seller, service provider, account, message, or transaction may be fraudulent, illegal, unsafe, or misleading, please report it to eSeller.lk. When reporting an issue, provide:

• Advertisement or profile details
• Relevant screenshots, where appropriate
• Description of the issue
• Transaction information, if applicable
• Any other information that may help us investigate

We may review reports and take appropriate action, including removing content, restricting accounts, or cooperating with relevant authorities where legally required.

11. Platform Responsibility

eSeller.lk provides a digital platform that enables users to connect with one another.

Unless expressly stated otherwise, eSeller.lk does not automatically guarantee the quality, legality, accuracy, ownership, safety, or performance of every product, advertisement, seller, worker, or service provider listed by users.

Users should conduct appropriate checks before entering into transactions or agreements. Where applicable, eSeller.lk may take reasonable measures to identify, investigate, restrict, or remove content that violates our policies or applicable law.

12. Consumer Protection

eSeller.lk supports responsible online trading and encourages sellers and service providers to provide accurate information and fair dealing.

Sri Lanka's Consumer Affairs Authority states that consumers have rights including safety, information, choice, and redress, and it can investigate complaints concerning goods and services that do not meet applicable standards or specifications.

Users should retain invoices, receipts, agreements, payment records, and relevant communications where appropriate.

13. Children & Young Users

Users should comply with applicable age requirements and laws when using eSeller.lk.

Parents or guardians should supervise children's online activity and ensure that children do not share personal, financial, or other sensitive information with strangers.